Return & Refund Policy

Moon and Gifts LLC

At Moon and Gifts, we strive to ensure every order arrives intact and matches all product descriptions. Please carefully review our return and refund terms below before placing an order.

Non-Returnable Circumstances

We do not accept returns, exchanges, or full refunds for non-defective products arising from:

Change of mind after purchase
Personal taste or preference dissatisfaction
Customer ordering the wrong size, style, or product
Customer no longer needing the purchased goods

Damaged, Wrong, or Defective Orders

If you receive damaged merchandise, an incorrect item, or goods with significant quality defects, you must reach out to our support team within 7 calendar days of delivery.

When submitting your claim, kindly provide all of the following supporting materials for review:

Your unique order number
Clear, unedited photographs showing the problem with the product
A concise written explanation describing the issue

Resolution Options

All refund and replacement applications are assessed on a case-by-case basis. Subject to verification, we may provide one of the following solutions:

Complimentary product replacement
Partial monetary refund
Full monetary refund

Critical Policy Notes

Claims lacking adequate photographic evidence are subject to rejection.
Any complaint submitted more than 7 days after delivery will not be reviewed.

Item Return Instructions

For most approved claims, you will not be required to physically send goods back.

Do NOT forward items directly to the product manufacturer or our registered office unless we explicitly notify you to do so. Unsolicited returned packages will not be processed.